Question 1

How Far in Advance Should I Book?

Accepted Answer

We recommend booking your pet's stay with us as soon as you know travel plans. Our facility can fill up quickly, especially during peak travel seasons, so it's best to book in advance to ensure availability. We understand that plans can change, and we strive to be as flexible as possible with our booking policies. If you need to make changes to your reservation, please let us know as soon as we can accommodate your needs.

Question 2

What Vaccinations Do You Require?

Accepted Answer

We require that pets be vaccinated by a licensed veterinarian. Vaccines that are not administered by a veterinarian cannot be accepted because we cannot confirm the proper dosage, storage, and administration of those vaccines. We prioritize the health and safety of all pets in our care, and proper vaccination is an important part of that.

Canines: DHPP vaccine, also known as the DA2PPV or DAPPV vaccine: distemper, canine adenovirus-1, canine adenovirus-2, parainfluenza, and parvovirus, Bordetella bronchiseptica (Kennel Cough), Rabies, Leptospirosis

Non-Core Vaccines: Recommended, not required (Not all Vet’s carry these Vaccines): Lyme disease, Canine influenza, Rattlesnake toxoid

Canine Only: Clean Fecal Exam: As a requirement for pet services, all pets must have a fecal test done by a veterinarian no later than one week before attending boarding, grooming, training, or doggie day care. This precaution is essential to ensure the health and well-being of all pets in our care and prevent the spread of diseases. We kindly ask all pet owners to provide proof of the fecal test results before utilizing our services to maintain a safe and clean environment for all furry guests. Thank you for your cooperation in keeping our facilities a healthy and happy place for all pets.

Feline: FHV-1, FCV, FPV, rabies, and FeLV

Negative Feline Leukemia test

Non-Core Vaccines: Recommended, not required (Not all Vet’s carry these Vaccines): Chlamydia felis, and Bordetella bronchiseptica vaccines

Flea and Tick Requirements: We require that all pets have a flea and tick prescription prescribed by a licensed veterinarian to ensure the cleanliness and safety of all pets. We kindly ask that flea and tick medication be administered no less than one week prior to any boarding, pet sitting, daycare, grooming, or training services at Helping Paws. Our facility maintains a strict policy to remain flea and tick-free, and we appreciate your cooperation in preventing any potential infestations. The health and well-being of all pets in our care are our top priority, and by adhering to these requirements, we can provide a comfortable and secure environment for your beloved furry friends. Thank you for your understanding and commitment to maintaining a healthy space for all pets at Helping Paws.

Question 3

Do All Pets Have to Show Proof of Vaccinations?

Accepted Answer

To ensure the safety and well-being of all pets in our care, we require that all pets be vaccinated by a licensed veterinarian and current on vaccinations. Proof of vaccination must be presented prior to admittance. We take the health of our furry friends seriously and strive to provide a safe and healthy environment for all.

Question 4

How Are All the Animals Housed?

Accepted Answer

At our facility, we make sure that each animal has their own comfortable space to call home. They are provided with clean bedding, fresh food and water, toys, and a cozy blanket to snuggle up with. We believe that every pet deserves to be treated with love and care, and we strive to provide just that.

Question 5

Will My Pet Share Spaces with Other Dogs?

Accepted Answer

We understand that some pet owners may prefer their pets to have individual spaces, while others may be comfortable with group play. We leave this decision up to each pet. However, we do require that all participating in group play are in good health and fit to play in an active environment. We prioritize the safety and well-being of all pets in our care.

Question 6

Is the Facility Loud or Are There Other Potential Sources of Anxiety?

Accepted Answer

We understand that pets may experience anxiety in new environments, and we strive to create a calm and comfortable atmosphere for them. While there may be some noise from other pets and activities, we make sure to keep the noise level at a minimum and provide a peaceful environment. We also offer various activities and toys to help alleviate any anxiety and keep pets entertained.

Question 7

Are the Kennels Exposed to the Outdoors?

Accepted Answer

All of our kennels, cat condos, and exotic enclosures are indoors. We prioritize the comfort and safety of all pets in our facility and strive to provide a clean and comfortable environment for them.

Question 8

How is Waste Managed?

Accepted Answer

We take waste management very seriously and make sure to keep our facility clean and hygienic. Outside play yards and walking areas are constantly monitored during use for feces, and all feces are immediately picked up and disposed of. We prioritize the health and safety of all pets in our care and strive to provide a clean and comfortable environment for them.

Question 9

Are the Owners and Staff Certified?

Accepted Answer

Our team at Helping Paws is composed of certified professionals with a passion for providing top-quality pet care. Our team includes individuals with degrees in dog training, animal nutrition, veterinary technology, and pet grooming. We are equipped with the knowledge and experience to handle any situation and prioritize the safety and well-being of all pets in our care.

Question 10

What Kind of Food Will Be Provided for My Dog?

Accepted Answer

We provide fresh food twice daily for every boarding pet, unless otherwise requested. However, we do not supply the food. We feed your pet the food that you have provided upon arrival. We understand that every pet has unique dietary needs, and we strive to accommodate those needs to the best of our ability.

Question 11

Will Your Kennels Fit My Dog?

Accepted Answer

Our kennels come in two sizes: 5x4 and 10x10ft. We believe that every pet deserves a comfortable space to call home while they are in our care, and we make sure that our kennels are spacious enough to accommodate pets of all sizes.

Question 12

How Long Can My Pet Stay?

Accepted Answer

Your pet can stay with us for as long as you need or want them to. We understand that every pet owner has unique needs and circumstances, and we strive to accommodate those needs to the best of our ability. We are here to provide top-quality pet care whenever you need it.

Question 13

Will My Dog Be Put in a Kennel All Day?

Accepted Answer

We understand that dogs need exercise and socialization, and we make sure to provide plenty of opportunities for both. Dogs are let outside continuously throughout the day to play and exercise. We believe that every pet deserves to have fun and enjoy their time with us, and we strive to provide just that.

Question 14

Do Staff Members Play With Or Pet The Animals?

Accepted Answer

At Helping Paws, we believe that every pet deserves attentive care and individualized attention. Our staff members make sure to provide pets with special attention, hugs, and cuddles as time allows. We understand that pets need love and affection just as much as they need food and exercise, and we strive to provide a caring and nurturing environment for them.

Question 15

What Kinds of Activities Are Provided and for How Long?

Accepted Answer

We provide a variety of activities for pets to enjoy during their stay with us, including playtime, walks, and socialization with other pets. The length of each activity varies depending on the pet's needs and preferences, but we make sure to provide plenty of opportunities for exercise and fun throughout the day. We believe that every pet deserves to have a good time while they are in our care, and we strive to provide just that.

Question 16

Can You Accommodate Dogs with Special Needs?

Accepted Answer

We understand that dogs may have special needs, and we strive to accommodate those needs to the best of our ability. We can care for many dogs with special health needs, and we make sure to provide the necessary care and attention to ensure their well-being. We prioritize the health and safety of all pets in our care and strive to provide a nurturing and supportive environment for them.

Question 17

What Additional Services Do You Provide?

Accepted Answer

In addition to pet boarding, we also provide grooming and training services. Our grooming services include bathing, haircuts, and nail trimming, among others. Our training services include obedience training, behavior modification, and socialization. We believe that every pet deserves to look and feel their best, and strive to provide top-quality grooming and training services to help them do just that.

Question 18

Can I Take a Tour?

Accepted Answer

We understand that pet owners may want to take a tour of our facility before booking a stay for their pet. To ensure the safety and well-being of all pets in our care, we offer virtual tours only due to liability issues. Our virtual tours provide a detailed look at our facility and allow pet owners to see our amenities and services. We prioritize the satisfaction and peace of mind of our clients, and we make sure to provide a welcoming and supportive environment for all pets in our care.

Question 19

What is the Facility’s Emergency Plan?

Accepted Answer

At Helping Paws, we take emergency preparedness very seriously. We are equipped with state-of-the-art security and fire alarm systems to ensure the safety of all pets in our care. In the event of an emergency, all owners will be notified to pick up their pets as soon as reasonably possible. For pets that are not able to be picked up, we will provide reasonable services depending on the situation. We prioritize the safety and well-being of all pets in our care, and we make sure to have a comprehensive plan in place to ensure safety.

Question 20

Do You Have an Emergency Vet Available?

Accepted Answer

We understand that emergencies can happen at any time, and we make sure to have a plan in place to ensure the safety and well-being of all pets in our care. In the event of a medical emergency, we use our local vet emergency service hotline to provide prompt and professional care for your pet. We prioritize the health and safety of all pets in our care, and we make sure to have the necessary and support available to handle any situation.

Question 21

Do You Have Insurance to Cover Eventualities?

Accepted Answer

We understand that pet owners may have concerns about the safety and well-being of their pets while in our care. To ensure that our clients feel confident and secure leaving their pets with us, we have insurance coverage to protect against any eventualities that may occur while pets are in our care. We prioritize the safety and well-being of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 22

How Often Are the Kennels Cleaned?

Accepted Answer

We understand that a clean and hygienic environment is essential for the health and well-being of all pets in our care. Our kennels are cleaned on an as-needed basis throughout the day to ensure that they remain clean and comfortable for the pets. Additionally, we perform a deep cleaning of the kennel once a day to ensure that they are thoroughly sanitized and disinfected. We prioritize the health and safety of all pets in our care, and we make sure to maintain a clean and hygienic environment at all times.

Question 23

Does the Facility Have Climate Control?

Accepted Answer

We understand that maintaining a comfortable temperature is essential for the health and well-being of all pets in our care. Our facility is equipped with an HVAC system to ensure that temperature remains comfortable and consistent throughout the day. We prioritize the comfort and safety of all pets in our care, and we make sure to maintain a comfortable temperature at all times.

Question 24

How Secure Are the Kennels and Fences?

Accepted Answer

We understand that the safety and security of all pets in our care is of the utmost importance. Our kennels and fences are designed to be secure and sturdy, with features such as double latches and reinforced fencing to prevent any escapes. Additionally, we have staff members on-site 24/7 to monitor the pets and ensure their safety. We prioritize the safety and well-being of all pets in our care, and we make sure to maintain a secure environment at all times.

Question 25

How Often Do You Clean the Kennel Common Areas and Rooms?

Accepted Answer

We understand that a clean and hygienic environment is essential for the health and well-being of all pets in our care. Our common areas and rooms are cleaned on an as-needed basis throughout the day to ensure that they remain clean and comfortable for the pets. Additionally, we perform a deep cleaning of the kennel once a day to ensure that they are thoroughly sanitized and disinfected. We prioritize the health and safety of all pets in our care, and we make sure to maintain a clean and hygienic environment at all times.

Question 26

Will My Dog Have Access to Toilet and Sleeping Areas at All Times?

Accepted Answer

While we understand that access to toilet and sleeping areas is important for the comfort and well-being of pets, we do not provide access to these areas at all times. However, we make sure to provide plenty of opportunities for potty breaks and rest throughout the day. Pets are taken out for potty in between activities, and we provide comfortable sleeping areas for them to rest in between playtime and other activities. We prioritize the comfort and safety of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 27

Will My Dog Have Access to an Area with No Dogs or People if Necessary?

Accepted Answer

We understand that some pets may require a quieter or more secluded area for their comfort and well-being. We make sure to discuss any special needs or requests during the boarding form and consultation process, and we will provide a separate area for your pet if necessary. We prioritize the comfort and safety of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 28

How Often is the Drinking Water Changed?

Accepted Answer

We understand that access to clean and fresh drinking water is for the health and well-being of all pets in our care. Every boarding pet is provided with fresh water throughout the day, and we make sure to change the water regularly to ensure that it remains clean and fresh. We prioritize the health and safety of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 29

How Do You Deal with Dogs Who Have Boarding Stress?

Accepted Answer

We understand that some pets may experience stress or anxiety while boarding, and we make sure to provide a supportive and nurturing environment to help them feel comfortable and at ease. Our staff members are trained to recognize signs of stress in pets and provide appropriate care and attention to help them feel more relaxed. We also provide plenty of opportunities for exercise, playtime, and rest to help reduce stress levels. If necessary, we can also provide additional services such as calming supplements or medication to help alleviate stress. We prioritize the comfort and safety of all pets in our care, and we make sure to provide individualized care to meet their unique needs.

Question 30

What Does the Dogs’ Itinerary Look Like?

Accepted Answer

We understand that providing a structured and engaging itinerary is important for the health and well-being of all pets in our care. Our dogs' itinerary includes a variety of activities such as playtime exercise, rest, and socialization. We provide plenty of opportunities for pets to interact with other dogs and our staff members, and we make sure to tailor the itinerary to meet the unique needs and preferences of each pet. We prioritize the comfort and safety of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 31

How Do You Keep to Each Dog’s Feeding and Sleeping Schedules?

Accepted Answer

We understand that maintaining each dog's feeding and sleeping schedules is important for their health and well-being. We make sure to collect detailed information about each pet's schedule during the boarding form and consultation process, and we use this information to create a personalized itinerary for each pet. Our staff members are trained to follow the pet's schedule closely, and we make sure to provide meals and rest at the appropriate times. We prioritize the comfort and safety of all pets in our care, and we make sure to provide individualized care to meet their unique needs.

Question 32

Are Dogs of All Sizes Allowed to Run and Play Together?

Accepted Answer

We understand that providing a safe and enjoyable environment for all pets in our care is important. To ensure the safety of all dogs, we group them according to their size and temperament. Dogs of similar size are allowed to run and play together to avoid injuries and ensure that all pets can enjoy their playtime. We prioritize the comfort and safety of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 33

How Present Is the Staff During Play Time?

Accepted Answer

We understand that providing a safe and supervised environment for pets during playtime is important. Our staff members are present and actively observing dogs in the play yard at all times to ensure their safety and well-being. We make sure to provide plenty of opportunities for exercise and socialization, and we supervise all playtime activities to prevent any potential injuries or conflicts. We prioritize the comfort and safety of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 34

What Is the Staff to Dog Ratio?

Accepted Answer

We understand that providing adequate care and attention to all in our care is important. To ensure that each pet receives individualized care and attention, we maintain a staff to dog ratio of three staff members to two dogs. This allows us to provide personalized care and attention to each pet, and to ensure their safety and well-being at all times. We prioritize the comfort and safety of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 35

Can I Meet the Staff Who Will Be Looking After My Dog?

Accepted Answer

We understand that pet owners may want to meet the staff who will be looking after their dog to ensure that they are comfortable and confident leaving their pet in our care. We welcome pet owners to meet our staff members and to take a virtual tour of our facility before booking a stay for their pet. This allows pet owners to see our facility and to meet our staff members, and to ask any questions about our services. We prioritize the satisfaction and peace of mind of our clients, and we make sure to provide a welcoming and supportive environment for all pets in our care.

Question 36

Can I Book My Dog in for a One-Night Stay to See How He Likes It?

Accepted Answer

We understand that it's important for pet owners to feel comfortable and confident when leaving their pets in our care. We offer one-night stays for pets to help them get acclimated to our facility and to see how they like it. This allows pet owners to see how their pets respond to our environment and to ensure that they feel comfortable and at ease. We prioritize the comfort and safety of all pets in our care, and we make sure to provide a nurturing and supportive environment for them.

Question 37

Are Any Other Services Provided Like Grooming, Nail Clipping, and Bathing?

Accepted Answer

We understand that pet owners may have additional needs beyond boarding, such as grooming, nail clipping, and bathing. We offer a range of additional services to meet these needs, including grooming, nail clipping, and bathing, at an additional cost. We also offer training services to help pets develop good behavior and socialization skills. We prioritize the comfort and safety of all pets in our care, and we make sure to provide individualized care to meet their unique needs.

Question 38

What Are the Hours of Pickup and Drop Offs?

Accepted Answer

We understand that pet owners may have different schedules and needs when it comes to pickup and drop off times. We offer open hours for pickup and drop off during regular business hours, and we also offer after-hours pickup and drop off at an additional cost. We prioritize the convenience and satisfaction of our clients, and we make sure to provide flexible options to meet their needs.

Question 39

Essential Service Workers Pet Care

Accepted Answer

At our facility, we understand the demanding schedules of essential service workers such as EMS personnel, military members, doctors, and nurses who require reliable care for their pets. To make sure they can focus on their critical roles, we offer 24/7 emergency drop-off and pick-up services for pet boarding. Our dedicated team is committed to providing a safe and convenient solution for these frontline heroes, ensuring their pets receive the care they deserve even during unpredictable times. Please rest assured that we are here to support those who selflessly serve our communities.

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